Introduction

This chapter focuses on the operational usage of the SIBS Payment Gateway (SPG), providing a clear and structured view of the Backoffice and vTerminal components.

Beyond API-based integrations, SPG includes operational tools that allow merchants and support teams to manage transactions, perform financial operations, monitor activity, and troubleshoot issues. These tools play a critical role in day-to-day operations, reconciliation processes, and incident handling.

The objective of this chapter is to simplify the understanding and usage of these operational components, reducing ambiguity and improving efficiency for both technical and non-technical users.

Scope

This chapter covers the operational aspects of SPG, including:

• Navigation and core concepts of the SPG Backoffice
• Operational management of transactions, including search, analysis, and reporting capabilities
• vTerminal usage, including available functionalities, typical use cases, and known limitations
• Structured operational guides, including step-by-step procedures based on real usage scenarios
• Reorganization of existing tutorial content into clear and actionable documentation
• Quick reference guidance for common operations performed in the Backoffice and vTerminal

Objective

The main goal of this chapter is to:

• Enable efficient use of the SPG Backoffice and vTerminal tools
• Reduce operational errors and support-related issues
• Improve onboarding of merchants and operational teams
• Provide clear and actionable guidance for common day-to-day operations

This chapter is intended to serve as a practical operational reference, supporting transaction management, issue resolution, and overall system usage within the SIBS SPG ecosystem.